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Data Protection Plus
Limitations of the PII data architecture during closed beta

Closed beta: Data Protection Plus is in closed beta and is only available in select regions.

This feature is part of VTEX Shield, meaning additional fees may apply.

If you are already a VTEX customer and want to adopt VTEX Shield for your business, please contact Commercial Support.

If you are not yet a customer but are interested in this solution, please complete our contact form.

Some commerce features of the VTEX platform are unavailable for accounts using the PII data architecture during the closed beta phase of Data Protection Plus. We are actively enhancing this feature to ensure the best data privacy practices across the platform.

In this guide, you can learn about the current limitations you must be aware of when managing your customers' information with the Profile System.

Master Data

Note that Master Data features may be impacted in the following three aspects.

Triggers

At the moment, triggers are not supported by the PII platform version Profile System.

Orders Index

This is a legacy integration that was deprecated. VTEX will disable it.

CL

Currently, Master Data custom CL fields are not supported.

Pricing - Price tables

The Price tables feature is not supported at this moment.

Order Management

VTEX’s Order Management System is impacted on a few different aspects. See details below.

Call center

You must disable call center impersonation at the License Manager.

Gift card

The gift card feature is not supported for PII platform version accounts yet.

Customer Credit

Currently, the Customer Credit feature is not supported.

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See also
PII Data Architecture specifications
Guides
Data Protection Plus
Guides
Profile System integration
Guides
Data residency
Guides
Changes in VTEX features behavior to handle PII data
Guides
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