Troubleshooting

Find practical solutions to development issues in our troubleshooting guides.

I can't update the EAN of my SKUs via API

Updating EANs in VTEX can lead to catalog sync issues affecting inventory.

My store does not reflect the overrides I created

During the Section overriding process, you can experience issues such as overridden components not appearing or not behaving as expected.

Modal Layout closes when I click a SKU

When using Product Summary within a storefront modal, the modal closes when you click a SKU.

I can’t integrate my external Search Provider

Learn how to fix "Unknown errors" when integrating an external search provider with VTEX.

Still having trouble?

Community

The VTEX Community is an ecosystem where our clients and partners can interact, ask questions, and exchange information among themselves. It's the go-to place to find answers and talk about VTEX products.

Help Center

The Help Center contains beginner tutorials, reference guides and troubleshooting articles about the VTEX Admin panel.

Support

All clients have access to the services provided by our Technical Support team. These specialists are extensively prepared to give you the best experience possible when solving your tickets. To contact them, you need to open a ticket to VTEX support.