Troubleshooting

Find practical solutions to development issues in our troubleshooting guides.

I can't update the EAN of my SKUs via API

Updating EANs in VTEX can lead to catalog sync issues affecting inventory.

I am getting 500 errors in VTEX IO CLI

Running VTEX IO CLI commands returns a 500 internal server error

My store catalog does not display the price range filter

Price filters are not available on the product listing page (PLP).

The Price in the shelf or in the search results is different from the product page

Inconsistent pricing when comparing shelves or search results with product pages in stores using Intelligent Search.

Still having trouble?

Community

The VTEX Community is an ecosystem where our clients and partners can interact, ask questions, and exchange information among themselves. It's the go-to place to find answers and talk about VTEX products.

Help Center

The Help Center contains beginner tutorials, reference guides and troubleshooting articles about the VTEX Admin panel.

Support

All clients have access to the services provided by our Technical Support team. These specialists are extensively prepared to give you the best experience possible when solving your tickets. To contact them, you need to open a ticket to VTEX support.