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Data Protection Plus
Data residency

Closed beta: Data Protection Plus is in closed beta and is only available in select regions.

This feature is part of VTEX Shield, meaning additional fees may apply.

If you are already a VTEX customer and want to adopt VTEX Shield for your business, please contact Commercial Support.

If you are not yet a customer but are interested in this solution, please complete our contact form.

The VTEX data residency feature enables stores implementing Data Protection Plus to select the specific geographic region where all data saved in the Profile System is stored, such as name, email, and shipping address, among others.

It is possible to choose the data residency location from two available options:

  • AWS us-east-1: located in Virginia, USA.
  • AWS eu-west-1: located in Ireland.

There are two instances of the Profile System running in parallel, each based in different locations: US (Virginia) and EU (Ireland). These instances are identical in terms of their functioning. However, each instance only holds and processes data associated with stores that selected that location as their accounts' PII data residency. Profile System information is backed up in the same selected region, using Amazon DynamoDB Point-in-time recovery (PITR).

In practice, when data is requested from the Profile System, the VTEX edge layer directs the request to the appropriate Profile System location based on the data residency location selected by the account, as illustrated below.

The Profile System is the VTEX module responsible for keeping Shopper Profile PII at rest.

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See also
Data Protection Plus
Guides
Changes in VTEX features behavior to handle PII data
Guides
PII Data Architecture specifications
Guides
Limitations of the PII data architecture during closed beta
Guides
Profile System integration
Guides
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