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VTEX Pick and Pack
VTEX Pick and Pack Carriers Integration Protocol

Learn how to integrate carriers with VTEX Pick and Pack API Protocol

All API access is over HTTPS and accessed from https://api.pickingnpacking.com. All data is sent and received as JSON.

Blank fields are included as null instead of being omitted.

All timestamps returned in UTC, ISO 8601 format: YYYY-MM-DDTHH:mm:ss.sssZ.

All distance measurements are in meters.

Basic authentication

API key available:


_10
**xxx**

Steps to generate JWT

  1. Create a token of authentication with service token.
  2. When making each request listed below, include an Authorization header with the JWT generated in step 1, as shown below:

_10
// Headers
_10
{
_10
"Authorization": "JWT"
_10
}

Service endpoints

Endpoint URLs

Endpoints are configurable when creating the carrier configuration.

Create service

This is the information that VTEX will send to the carrier to create a service.

  • URL: Carrier configuration
  • Method: Carrier configuration
  • Headers: Carrier configuration
  • Query: Carrier configuration

Schema


_99
{
_99
orderId: String!
_99
carrierId: String!
_99
seller: String!
_99
sender: {
_99
name: String
_99
phone: String
_99
email: String
_99
city: String!
_99
state: String!
_99
country: String!
_99
address: String!
_99
neighborhood: String
_99
number: String
_99
reference: String
_99
addressComplement: String
_99
location: {
_99
latitude: Float
_99
longitude: Float
_99
}
_99
pickupDate: AWSDateTime!
_99
deliveryWindow: {
_99
name: String
_99
initialDate: AWSDateTime
_99
finalDate: AWSDateTime
_99
}
_99
zipCode: String!
_99
}!
_99
receiver: {
_99
name: String!
_99
phone: String
_99
email: String
_99
city: String!
_99
state: String!
_99
country: String!
_99
address: String!
_99
neighborhood: String
_99
number: String
_99
reference: String
_99
addressComplement: String
_99
location: {
_99
latitude: Float
_99
longitude: Float
_99
}
_99
identification: String
_99
deliveryDate: AWSDateTime! # UTC iso 8601
_99
deliveryWindow: {
_99
name: String
_99
initialDate: AWSDateTime
_99
finalDate: AWSDateTime
_99
},
_99
contactName: String
_99
zipCode: String!
_99
}!
_99
packages: [
_99
{
_99
id: String!
_99
orderId: String!
_99
envelope: String
_99
description: String
_99
categories: [String]
_99
dimensions: {
_99
width: String
_99
height: String
_99
length: String
_99
}
_99
weight: String
_99
totalValue: Float
_99
items: [
_99
{
_99
id: String!
_99
name: String!
_99
ean: String!
_99
refId: String
_99
image: String
_99
type: String
_99
price: Float!
_99
weight: String
_99
quantity: Int!
_99
}
_99
]
_99
}
_99
]
_99
type: PICKUP | DELIVERY | PICKUP_DELIVERY | RETURN!
_99
carrierServiceType: NATIONAL | INTERNATIONAL | EXPRESS | SPECIALIZED | OTHERS!
_99
comments: String
_99
paymentMethod: ONLINE | CASH_ON_DELIVERY | PIN_PAD!,
_99
settings: [
_99
{
_99
label: String
_99
value: String
_99
"key": String
_99
}
_99
]
_99
timezone: {
_99
offset: Float!
_99
value: String!
_99
}!
_99
}

Body Example


_103
{
_103
"orderId": "SLR-29384924-01",
_103
"carrierId": "servientrega-50461c9f3335",
_103
"seller": "qaolimpica",
_103
"sender": {
_103
"name": "Tabitha Sears",
_103
"phone": "+57 2305781612",
_103
"email": "tabitha_sears@fortean.brother",
_103
"city": "Jenkinsville",
_103
"state": "Northern Mariana Islands",
_103
"country": "Brazil",
_103
"address": "77 Sullivan Place, Jenkinsville, Northern Mariana Islands",
_103
"addressComplement": "Labore sunt laboris reprehenderit nulla cupidatat irure labore sunt dolore est.",
_103
"number": "1029",
_103
"reference": "3",
_103
"location": {
_103
"latitude": -75.269008,
_103
"longitude": 137.499833
_103
},
_103
"pickupDate": "2022-04-25T18:06:41.202Z"
_103
},
_103
"receiver": {
_103
"name": "Pansy Graves",
_103
"phone": "+57 4240807147",
_103
"email": "pansy_graves@zentime.moda",
_103
"city": "Valle",
_103
"state": "Marshall Islands",
_103
"country": "Iceland",
_103
"neighborhood": "Billings",
_103
"number": "9840",
_103
"reference": "65C"
_103
"address": "63 Billings Place, Valle, Marshall Islands",
_103
"addressComplement": "In excepteur in Lorem id eu et id.",
_103
"location": {
_103
"latitude": -33.249891,
_103
"longitude": -135.052901
_103
},
_103
"identification": "9541933267",
_103
"deliveryDate": "2022-04-16T20:49:36.117Z",
_103
"contactName": "Savannah Porter",
_103
"deliveryWindow": {
_103
"name": "consectetur",
_103
"initialDate": "2022-04-25T22:50:41.209Z",
_103
"finalDate": "2022-05-05T21:50:41.210Z"
_103
}
_103
},
_103
"packages": [
_103
{
_103
"id": "6266df719ac55224b793ad36",
_103
"orderId": "SLR-1221800709659-01",
_103
"envelope": "Grande",
_103
"description": "Paquete delicado",
_103
"categories": ["Cellphone", "Technology"]
_103
"dimensions": {
_103
"width": "68",
_103
"height": "43",
_103
"length": "13"
_103
},
_103
"weight": "19",
_103
"totalValue": 5616.01,
_103
"items": [
_103
{
_103
"id": "6266df71a19ebe35637e1f42",
_103
"name": "Celular nokia AD1",
_103
"ean": "473390795673",
_103
"refId": "6266",
_103
"image": "https://static9.depositphotos.com/1628352/1107/i/600/depositphotos_11071361-stock-photo-tomato.jpg",
_103
"type": "Tech",
_103
"price": 774230.01,
_103
"weight": "4 kg",
_103
"quantity": 4
_103
},
_103
{
_103
"id": "6266df71803601c3bc4e2d99",
_103
"name": "Celular nokia AD2",
_103
"ean": "329949764612",
_103
"refId": "6266",
_103
"image": "https://static9.depositphotos.com/1628352/1107/i/600/depositphotos_11071361-stock-photo-tomato.jpg",
_103
"type": "Tech",
_103
"price": 23162,
_103
"weight": "14 kg",
_103
"quantity": 9
_103
}
_103
]
_103
}
_103
],
_103
"type": "PICKUP_DELIVERY",
_103
"carrierServiceType": "OTHERS",
_103
"comments": "Consectetur ex dolor adipisicing proident.",
_103
"paymentMethod": "CASH_ON_DELIVERY",
_103
"orderValue": 8000,
_103
"settings": [
_103
{
_103
"label": "Clave secreta",
_103
"value": "keysecret-0122",
_103
"key": "secrekey"
_103
}
_103
],
_103
"timezone": {
_103
"offset": 300,
_103
"value": "America/Bogota"
_103
}
_103
}

Expected response


_10
{
_10
"status": "PENDING", // PENDING | ASSIGNED | PICKED | ON_ROUTE | INCIDENT | RETURNED | DELIVERED | CANCELED | ON_HOLD
_10
"serviceId": "ASDF23324KDSF2", // Id devuelto por la transportadora
_10
"shippingPrice": 20000.09 // If not exists send `null`
_10
"metaData": {}, // Carrier additional information for example: {"anyKey": "anyValue", "propertyCustom": "anyValue", "anyArray": ["anyValue"], "errorKeyExample": "Show error trace exampel"}, if not exists send `null`
_10
"shippingEstimatedDate": "2022-05-29T22:36:37.589Z" // If not exists send `null`
_10
}

Status codes

HTTP Status CodeDescription
200Ok
401Required authentication
400Bad request
404Resource not found
500Internal error

There is a 5 seconds timeout before the service creation is confirmed. After that, it is possible to use any of the endpoints below.

Cancel service

In case a user or the application needs to cancel a service, this will be sent to the carrier's configured endpoints.

  • URL: Carrier config
  • Method: Carrier config
  • Headers: Carrier config
  • Query: Carrier config

Schema


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{
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serviceId: String!
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carrierId: String!
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reason: String
_10
}

Example


_10
{
_10
"serviceId": "apknieot924892jaf-1231",
_10
"carrierId": "servientrega9234jaf",
_10
"reason": "La dirección de entrega esta mal registrada"
_10
}

Response


_10
{
_10
"message": "Service executed successfully",
_10
"data": {
_10
"serviceId": "apknieot924892jaf-1231",
_10
"carrierId": "servientrega9234jaf",
_10
"reason": "En el lugar de residencia no hay quien reciba el paquete"
_10
}
_10
}

Status codes

HTTP Status CodeDescription
200Ok
401Requires authentication
400Bad request
404Resource not found
500Internal error

Pause service

In case a user or the application needs to pause or resume a service, this will be sent to the carrier's configured endpoints.

  • URL: Carrier config
  • Method: Carrier config
  • Headers: Carrier config
  • Query: Carrier config

Schema


_10
{
_10
serviceId: String!
_10
carrierId: String!
_10
pause: Boolean!
_10
reason: String
_10
}

Example


_10
{
_10
"serviceId": "apknieot924892jaf-1231",
_10
"carrierId": "servientrega9234jaf",
_10
"pause": false,
_10
"reason": "En el lugar de residencia no hay quien reciba el paquete"
_10
}

Response


_10
{
_10
"message": "Service executed successfully",
_10
"data": {
_10
"serviceId": "apknieot924892jaf-1231",
_10
"carrierId": "servientrega9234jaf",
_10
"cancel": true,
_10
"reason": "En el lugar de residencia no hay quien reciba el paquete"
_10
}
_10
}

Status codes

HTTP Status CodeDescription
200Ok
401Requires authentication
400Bad request
404Resource not found
500Internal error

Update shipping services

This endpoint will allow the carriers to update an ongoing shipping service.

Endpoint URL

REST API endpoints are prefixed with the following URL:

https://api.pickingnpacking.com/prod/v1

Get service

The following endpoint returns information about a service, which can be queried by providing the carrier ID and the corresponding service ID as query parameters. The response returned by the endpoint will contain the requested information.

  • GET: /tracking/hook/{carrierId}/{serviceId}
  • Authentication: API_KEY_PUBLIC

Schema


_137
type ServiceResponseDto {
_137
id: ID!
_137
orderId: String!
_137
carrierId: String!
_137
serviceId: String # '{carrierId}&{serviceIdFromCarrier}'
_137
carrierLogo: String
_137
carrierName: String!
_137
seller: String!
_137
status: ServiceStatus!
_137
labels: [ServiceLabel]!
_137
trackingUrl: String
_137
comments: String
_137
evidences: [ServiceEvidence]!
_137
packages: [PackageService]!
_137
timeline: [TrackingTimeline]!
_137
type: ServiceType!
_137
notes: [ServiceNotes]!
_137
paymentMethod: String
_137
carrierServiceType: String
_137
shippingPrice: Float
_137
shippingEstimatedDate: AWSDateTime
_137
shippingFinishedDate: AWSDateTime
_137
metaData: AWSJSON
_137
timezone: CTimezone
_137
tags: [String]!
_137
}
_137
_137
enum ServiceStatus {
_137
CREATED
_137
PENDING
_137
ASSIGNED
_137
PICKED
_137
ON_ROUTE
_137
INCIDENT
_137
RETURNED
_137
DELIVERED
_137
CANCELED
_137
ON_HOLD
_137
}
_137
_137
type ServiceLabel {
_137
id: ID!
_137
url: String!
_137
name: String!
_137
type: ServiceLabelType!
_137
}
_137
_137
enum ServiceLabelType {
_137
PDF
_137
BASE64
_137
TEXT
_137
ZPL
_137
}
_137
_137
type ServiceEvidence {
_137
type: ServiceEvidenceType!
_137
content: String
_137
date: AWSDateTime!
_137
author: String
_137
}
_137
_137
enum ServiceEvidenceType {
_137
TEXT
_137
IMAGE
_137
}
_137
_137
type PackageService {
_137
id: ID!
_137
orderId: String!
_137
envelope: String
_137
dimensions: ServiceDimensionsPacking
_137
weight: String
_137
totalValue: Float
_137
items: [ServiceItemsPackage]!
_137
categories: [String]!
_137
description: String
_137
}
_137
_137
type ServiceDimensionsPacking {
_137
width: String
_137
height: String
_137
length: String
_137
}
_137
_137
type ServiceItemsPackage {
_137
id: ID!
_137
name: String!
_137
ean: String!
_137
refId: String
_137
image: String
_137
type: String
_137
price: Float!
_137
weight: String
_137
quantity: Int!
_137
}
_137
_137
type TrackingTimeline {
_137
id: ID!
_137
type: TrackingTimelineType!
_137
date: AWSDateTime!
_137
description: String
_137
author: String
_137
metaData: AWSJSON
_137
}
_137
_137
enum TrackingTimelineType {
_137
STATUS
_137
EVIDENCE
_137
NOTE
_137
LABEL
_137
OTHER
_137
}
_137
_137
enum ServiceType {
_137
PICKUP
_137
DELIVERY
_137
PICKUP_DELIVERY
_137
RETURN
_137
}
_137
_137
type ServiceNotes {
_137
type: ServiceNotesType!
_137
date: AWSDateTime!
_137
content: String!
_137
author: String
_137
}
_137
_137
enum ServiceNotesType {
_137
COMMENT
_137
ERROR
_137
}
_137
_137
type CTimezone {
_137
offset: Float # (-5, -3, ...)
_137
value: String # ("America/Bogota", ...)
_137
label: String
_137
}

Response


_293
{
_293
"message": "success",
_293
"data": {
_293
"id": "d9dc0d2c-5f49-4254-ad05-5551be273a2c",
_293
"orderId": "1313160501383-01",
_293
"carrierId": "627eb3b93a19fdc0cf5fe087",
_293
"serviceId": "627eb3b93a19fdc0cf5fe087&470083180050116775042433920287",
_293
"carrierName": "Blue Express",
_293
"seller": "exito96",
_293
"status": "DELIVERED",
_293
"type": "PICKUP_DELIVERY",
_293
"labels": [],
_293
"evidences": [
_293
{
_293
"type": "IMAGE",
_293
"date": "2023-02-27T13:25:08.538Z",
_293
"content": "https://tookan.s3.amazonaws.com/acknowledgement_images/1677504302764669967113822-470083180Signature.jpg",
_293
"author": "Juan C Testing P"
_293
},
_293
{
_293
"type": "IMAGE",
_293
"date": "2023-02-27T13:26:22.799Z",
_293
"content": "https://tookan.s3.amazonaws.com/acknowledgement_images/16775043776540952751646343-470083181Signature.jpg",
_293
"author": "Juan C Testing P"
_293
}
_293
],
_293
"packages": [
_293
{
_293
"id": "1677504239859",
_293
"orderId": "1313160501383-01",
_293
"envelope": "Box",
_293
"dimensions": {
_293
"height": "2",
_293
"length": "2",
_293
"width": "2"
_293
},
_293
"weight": "2",
_293
"totalValue": 40000,
_293
"items": [
_293
{
_293
"id": "60",
_293
"name": "Neutrogena Hydro Boost Water Gel X 50 Gr",
_293
"ean": "EAN159",
_293
"quantity": 2,
_293
"price": 20000,
_293
"refId": "60",
_293
"image": "https://blueExpress.vteximg.com.br/arquivos/ids/155747-55-55/60.jpg?v=637917088184130000",
_293
"type": "PRODUCT",
_293
"weight": "1"
_293
},
_293
{
_293
"id": "59",
_293
"name": "Shampo Sin Sal + Mascarilla French Gold",
_293
"ean": "EAN158",
_293
"quantity": 2,
_293
"price": 20000,
_293
"refId": "59",
_293
"image": "https://blueExpress.vteximg.com.br/arquivos/ids/155746-55-55/59.jpg?v=637917087644630000",
_293
"type": "PRODUCT",
_293
"weight": "1"
_293
}
_293
],
_293
"categories": ["Personal Care"],
_293
"description": "-"
_293
}
_293
],
_293
"timeline": [
_293
{
_293
"id": "d8ecc1d7-52c9-4c1f-81ee-5524a66cc276",
_293
"date": "2023-02-27T13:25:09.749Z",
_293
"createdAt": "2023-02-27T13:25:09.749Z",
_293
"updatedAt": "2023-02-27T13:25:09.749Z",
_293
"type": "STATUS",
_293
"description": "Courier on route",
_293
"author": "System",
_293
"metaData": {
_293
"rating": 5,
_293
"totalDistanceTraveled": 0,
_293
"trackingUrl": "https://blueExpress.northlatam.com/tracking/index.html?jobID=41903e23c5157de2a3961c05cafc6e5b",
_293
"status": "ON_ROUTE"
_293
}
_293
},
_293
{
_293
"id": "27e6fe70-9a8e-4ca3-8454-d491bb1fe828",
_293
"date": "2023-02-27T13:26:22.809Z",
_293
"createdAt": "2023-02-27T13:26:22.809Z",
_293
"updatedAt": "2023-02-27T13:26:22.809Z",
_293
"type": "EVIDENCE",
_293
"description": "Added evidence",
_293
"author": "Juan C Testing P",
_293
"metaData": {
_293
"0": {
_293
"type": "IMAGE",
_293
"content": "https://tookan.s3.amazonaws.com/acknowledgement_images/16775043776540952751646343-470083181Signature.jpg",
_293
"author": "Juan C Testing P"
_293
}
_293
}
_293
},
_293
{
_293
"id": "3395c4b0-40fc-4681-8c13-f26119a1da16",
_293
"date": "2023-02-27T13:25:52.841Z",
_293
"createdAt": "2023-02-27T13:25:52.841Z",
_293
"updatedAt": "2023-02-27T13:25:52.841Z",
_293
"type": "STATUS",
_293
"description": "Courier on route",
_293
"author": "System",
_293
"metaData": {
_293
"rating": 5,
_293
"totalDistanceTraveled": 0,
_293
"trackingUrl": "https://blueExpress.northlatam.com/tracking/index.html?jobID=41903e23c5157de2a3961c05cafc6e5b",
_293
"status": "ON_ROUTE"
_293
}
_293
},
_293
{
_293
"id": "3d778bfa-dbd3-40de-a23e-03f6e1aa84ea",
_293
"date": "2023-02-27T13:24:45.684Z",
_293
"createdAt": "2023-02-27T13:24:45.684Z",
_293
"updatedAt": "2023-02-27T13:24:45.684Z",
_293
"type": "STATUS",
_293
"description": "Service pending",
_293
"author": "System",
_293
"metaData": {
_293
"rating": 5,
_293
"totalDistanceTraveled": 0,
_293
"trackingUrl": "https://blueExpress.northlatam.com/tracking/index.html?jobID=98cb758cc7049b956d13c15e67e5fd87",
_293
"status": "PENDING"
_293
}
_293
},
_293
{
_293
"id": "25b9dba7-4e65-4a10-b0b5-27f98997422a",
_293
"date": "2023-02-27T13:26:22.985Z",
_293
"createdAt": "2023-02-27T13:26:22.985Z",
_293
"updatedAt": "2023-02-27T13:26:22.985Z",
_293
"type": "NOTE",
_293
"description": "A new note has been added",
_293
"author": "Juan C Testing P",
_293
"metaData": {
_293
"0": {
_293
"type": "COMMENT",
_293
"note": "Entregado",
_293
"author": "Juan C Testing P"
_293
},
_293
"1": {
_293
"type": "COMMENT",
_293
"note": "Entregado a porteria",
_293
"author": "Juan C Testing P"
_293
}
_293
}
_293
},
_293
{
_293
"id": "a27af5ba-a765-4941-bde8-21f7795473cd",
_293
"date": "2023-02-27T13:24:03.496Z",
_293
"createdAt": "2023-02-27T13:24:03.496Z",
_293
"updatedAt": "2023-02-27T13:24:03.496Z",
_293
"type": "STATUS",
_293
"description": "Service creation",
_293
"author": "System",
_293
"metaData": null
_293
},
_293
{
_293
"id": "4cd358ff-c79b-421d-a0a1-bcdb70622886",
_293
"date": "2023-02-27T13:25:08.691Z",
_293
"createdAt": "2023-02-27T13:25:08.691Z",
_293
"updatedAt": "2023-02-27T13:25:08.691Z",
_293
"type": "NOTE",
_293
"description": "A new note has been added",
_293
"author": "Juan C Testing P",
_293
"metaData": {
_293
"0": {
_293
"type": "COMMENT",
_293
"note": "Recogido",
_293
"author": "Juan C Testing P"
_293
}
_293
}
_293
},
_293
{
_293
"id": "5c4137a5-c6db-479c-98ab-b40b9adc22dc",
_293
"date": "2023-02-27T13:25:08.547Z",
_293
"createdAt": "2023-02-27T13:25:08.547Z",
_293
"updatedAt": "2023-02-27T13:25:08.547Z",
_293
"type": "EVIDENCE",
_293
"description": "Added evidence",
_293
"author": "Juan C Testing P",
_293
"metaData": {
_293
"0": {
_293
"type": "IMAGE",
_293
"content": "https://tookan.s3.amazonaws.com/acknowledgement_images/1677504302764669967113822-470083180Signature.jpg",
_293
"author": "Juan C Testing P"
_293
}
_293
}
_293
},
_293
{
_293
"id": "912f2d4a-00d6-4ba0-a380-4bf0fa593d6e",
_293
"date": "2023-02-27T13:24:39.847Z",
_293
"createdAt": "2023-02-27T13:24:39.847Z",
_293
"updatedAt": "2023-02-27T13:24:39.847Z",
_293
"type": "STATUS",
_293
"description": "Assigned courier",
_293
"author": "System",
_293
"metaData": {
_293
"rating": 5,
_293
"totalDistanceTraveled": 0,
_293
"trackingUrl": "https://blueExpress.northlatam.com/tracking/index.html?jobID=98cb758cc7049b956d13c15e67e5fd87",
_293
"status": "ASSIGNED"
_293
}
_293
},
_293
{
_293
"id": "b44f7442-e7b5-4d87-8dc3-9c9ec480a269",
_293
"date": "2023-02-27T13:24:03.471Z",
_293
"createdAt": "2023-02-27T13:24:03.471Z",
_293
"updatedAt": "2023-02-27T13:24:03.471Z",
_293
"type": "STATUS",
_293
"description": "Service pending in PROD",
_293
"author": "System",
_293
"metaData": {
_293
"shippingEstimatedDate": null,
_293
"metaData": null,
_293
"serviceId": "470083180050116775042433920287",
_293
"shippingPrice": null,
_293
"status": "PENDING"
_293
}
_293
},
_293
{
_293
"id": "b992c08d-3b6c-4e95-9c87-9b41b82abc27",
_293
"date": "2023-02-27T13:25:07.834Z",
_293
"createdAt": "2023-02-27T13:25:07.834Z",
_293
"updatedAt": "2023-02-27T13:25:07.834Z",
_293
"type": "STATUS",
_293
"description": "Courier picked the package",
_293
"author": "System",
_293
"metaData": {
_293
"rating": 5,
_293
"totalDistanceTraveled": 0,
_293
"trackingUrl": "https://blueExpress.northlatam.com/tracking/index.html?jobID=98cb758cc7049b956d13c15e67e5fd87",
_293
"status": "PICKED"
_293
}
_293
},
_293
{
_293
"id": "23a4bd15-e33d-441c-a699-c0c20dda6a7a",
_293
"date": "2023-02-27T13:26:22.160Z",
_293
"createdAt": "2023-02-27T13:26:22.160Z",
_293
"updatedAt": "2023-02-27T13:26:22.160Z",
_293
"type": "STATUS",
_293
"description": "The package was delivered",
_293
"author": "System",
_293
"metaData": {
_293
"rating": 5,
_293
"totalDistanceTraveled": 0,
_293
"trackingUrl": "https://blueExpress.northlatam.com/tracking/index.html?jobID=41903e23c5157de2a3961c05cafc6e5b",
_293
"status": "DELIVERED"
_293
}
_293
}
_293
],
_293
"notes": [
_293
{
_293
"type": "COMMENT",
_293
"date": "2023-02-27T13:25:08.682Z",
_293
"content": "Recogido",
_293
"author": "Juan C Testing P"
_293
},
_293
{
_293
"type": "COMMENT",
_293
"date": "2023-02-27T13:26:22.976Z",
_293
"content": "Entregado",
_293
"author": "Juan C Testing P"
_293
},
_293
{
_293
"type": "COMMENT",
_293
"date": "2023-02-27T13:26:22.976Z",
_293
"content": "Entregado a porteria",
_293
"author": "Juan C Testing P"
_293
}
_293
],
_293
"timezone": {
_293
"offset": -300,
_293
"value": "America/Bogota",
_293
"label": null
_293
},
_293
"carrierLogo": "iVBORw0KGgoAAAANSUhEUgAAAhQAAAHICAYAAAAWbnMsA",
_293
"trackingUrl": "https://blueExpress.northlatam.com/tracking/index.html?jobID=41903e23c5157de2a3961c05cafc6e5b",
_293
"comments": "-",
_293
"paymentMethod": "ONLINE",
_293
"carrierServiceType": "EXPRESS",
_293
"shippingPrice": null,
_293
"shippingEstimatedDate": null,
_293
"shippingFinishedDate": null,
_293
"metaData": {
_293
"jobCapacityTest": true,
_293
"test": "This is field custom",
_293
"name": "Last Mile Test"
_293
}
_293
}
_293
}

Update service (via webhook)

Service that allows updating the details of the tracking service via webhook.

  • PATCH: /tracking/hook/{carrierId}/{serviceId}
  • Authentication: API_KEY_PUBLIC

Parameters

NameTypeInDescription
carrierIdstringpathCarrier ID
serviceIdstringpathId generated by the service
AuthorizationstringheaderJWT generated with API KEY PUBLIC

Schema


_16
{
_16
status: PENDING | ASSIGNED | PICKED | ON_ROUTE | INCIDENT | RETURNED | DELIVERED
_16
agent: {
_16
id: String!
_16
name: String!
_16
identification: String
_16
phone: String
_16
email: String
_16
vehicle: SCOOTER | VAN | CAR | TRUCK | BIKE | WALK | DRONE
_16
}
_16
trackingUrl: String
_16
totalDistanceTraveled: Int
_16
rating: Float # 1-5
_16
shippingPrice: Float
_16
shippingEstimatedDate: String
_16
}

Example


_16
{
_16
"status": "PENDING",
_16
"agent": {
_16
"id": "pedro1",
_16
"name": "Pedro!",
_16
"identification": "89082480",
_16
"phone": "242424234",
_16
"email": "pedro@gmailc.om",
_16
"vehicle": "SCOOTER"
_16
},
_16
"trackingUrl": "https://localhost.com",
_16
"totalDistanceTraveled": 2,
_16
"rating": 5,
_16
"shippingPrice": 150000,
_16
"shippingEstimatedDate": "2022-04-27T20:25:45.067Z"
_16
}

Response


_19
{
_19
"message": "Service updated successfully",
_19
"data": {
_19
"status": "PENDING",
_19
"agent": {
_19
"id": "pedro1",
_19
"name": "Pedro!",
_19
"identification": "89082480",
_19
"phone": "242424234",
_19
"email": "pedro@gmailc.om",
_19
"vehicle": "SCOOTER"
_19
},
_19
"trackingUrl": "https://localhost.com",
_19
"totalDistanceTraveled": 2,
_19
"rating": 5,
_19
"shippingPrice": 150000,
_19
"shippingEstimatedDate": "2022-04-27T20:25:45.067Z"
_19
}
_19
}

Status codes

HTTP Status CodeDescription
200Ok
401Requires authentication
400Bad request
404Resource not found
500Internal error

Create notes

Service that allows the carriers to add notes/information on services.

  • POST: /tracking/hook/notes/{carrierId}/{serviceId}
  • Authentication: API_KEY_PUBLIC

Parameters

NameTypeInDescription
carrierIdstringpathCarrier ID
serviceIdstringpathId generated by the service
AuthorizationstringheaderJWT generated with API KEY PUBLIC

Schema


_10
[
_10
{
_10
type: ERROR | COMMENT!
_10
note: String!
_10
author: String
_10
}
_10
]

Example


_12
[
_12
{
_12
"type": "ERROR"
_12
"note": "El paquete tarda en ser despachado",
_12
"author": "Oscar Rojas"
_12
},
_12
{
_12
"type": "COMMENT"
_12
"note": "El paquete fue recogido",
_12
"author": "Oscar Rojas"
_12
}
_12
]

Response


_15
{
_15
"message": "Notes saved successfully",
_15
"data": [
_15
{
_15
"type": "ERROR"
_15
"note": "El paquete tarda en ser despachado",
_15
"author": "Oscar Rojas"
_15
},
_15
{
_15
"type": "COMMENT"
_15
"note": "El paquete ha fue recogido",
_15
"author": "Oscar Rojas"
_15
}
_15
]
_15
}

Status codes

HTTP Status CodeDescription
200Ok
401Requires authentication
400Bad request
404Resource not found
500Internal error

Create evidence

Service that allows the carrier to add evidence like proof of delivery or pickup to the shipping service, photos, text, others.

  • POST: /tracking/hook/evidences/{carrierId}/{serviceId}
  • Authentication: API_KEY_PUBLIC

Parameters

NameTypeInDescription
carrierIdstringpathCarrier ID
serviceIdstringpathId generated by the service
AuthorizationstringheaderJWT generated with API KEY PUBLIC

Schema


_10
[
_10
{
_10
type: IMAGE | TEXT!
_10
content: String!
_10
author: String
_10
}
_10
]

Example


_12
[
_12
{
_12
"type": "IMAGE",
_12
"content": "https://parkers-images.bauersecure.com/wp-images/18727/courier-van-insurance-01.jpg",
_12
"author": "Felipe Cardenas"
_12
},
_12
{
_12
"type": "TEXT",
_12
"content": "El paquete fue entregado",
_12
"author": "Felipe Cardenas"
_12
}
_12
]

Response


_15
{
_15
"message": "Evidences saved successfully",
_15
"data": [
_15
{
_15
"type": "IMAGE",
_15
"content": "https://parkers-images.bauersecure.com/wp-images/18727/courier-van-insurance-01.jpg",
_15
"author": "Felipe Cardenas"
_15
},
_15
{
_15
"type": "TEXT",
_15
"content": "El paquete fue entregado",
_15
"author": "Felipe Cardenas"
_15
}
_15
]
_15
}

Status codes

HTTP Status CodeDescription
200Ok
401Requires authentication
400Bad request
404Resource not found
500Internal error

Create labels

Service that allows the carrier to add the shipping labels.

  • POST: /tracking/hook/labels/{carrierId}/{serviceId}
  • Authentication: API_KEY_PUBLIC

Parameters

NameTypeInDescription
carrierIdstringpathCarrier ID
serviceIdstringpathId generated by the service
AuthorizationstringheaderJWT generated with API KEY PUBLIC

Schema


_10
{
_10
id: String!
_10
url: String!
_10
name: String!
_10
type: PDF | BASE64 | TEXT | ZPL!
_10
}

If the label is type BASE64 or TXT, the max size that we allow is 180kb.

Example


_10
{
_10
"id": "AS23424ADASFG",
_10
"url": "http://s3://mybucket-alpha/orc/2013-10-04-custdata/label-pickup.pdf",
_10
"name": "Etiqueta de entrega",
_10
"type": "PDF"
_10
}

Response


_10
{
_10
"message": "Label saved successfully",
_10
"data": {
_10
"id": "AS23424ADASFG",
_10
"url": "http://s3://mybucket-alpha/orc/2013-10-04-custdata/label-picup.pdf",
_10
"name": "Etiqueta de entrega",
_10
"type": "PDF"
_10
}
_10
}

Status codes

HTTP Status CodeDescription
200Ok
401Requires authentication
400Bad request
404Resource not found
500Internal error

Cancel service

Service that will cancel an ongoing shipping service.

  • POST: /tracking/hook/cancel/{carrierId}/{serviceId}
  • Authentication: API_KEY_PUBLIC

Parameters

NameTypeInDescription
carrierIdstringpathCarrier ID
serviceIdstringpathId generated by the service
AuthorizationstringheaderJWT generated with API KEY PUBLIC

Schema


_10
{
_10
comment: String
_10
type: ERROR_CREATE_SERVICE  |  END_CLIENT_CANCELED  |  NO_THERE_DELIVERY_MAN_ASSIGN  |  OTHER!
_10
}

Example


_10
{
_10
"comment": "La direccion de entrega se cambio",
_10
"type": "END_CLIENT_CANCELED"
_10
}

Response


_10
{
_10
"message": "Service canceled successfully",
_10
"data": {
_10
"comment": "La direccion de entrega se cambio",
_10
"type": "END_CLIENT_CANCELED"
_10
}
_10
}

Status codes

HTTP Status CodeDescription
200Ok
401Requires authentication
400Bad request
404Resource not found
500Internal error

On hold service

Service that allows a carrier to temporarily pause a shipping service.

  • POST: /tracking/hook/on-hold/{carrierId}/{serviceId}
  • Authentication: API_KEY_PUBLIC

Parameters

NameTypeInDescription
carrierIdstringpathCarrier ID
serviceIdstringpathId generated by the service
AuthorizationstringheaderJWT generated with API KEY PUBLIC

Schema


_10
{
_10
comment: String # reason
_10
type: ERROR_CREATE_SERVICE  |  END_CLIENT_PAUSE  |  NO_THERE_DELIVERY_MAN_ASSIGN  |  OTHER!
_10
}

Example


_10
{
_10
"comment": "La direccion de entrega se cambio",
_10
"type": "END_CLIENT_PAUSE"
_10
}

Response


_10
{
_10
"message": "Service on hold successfully",
_10
"data": {
_10
"comment": "La direccion de entrega se cambio",
_10
"type": "END_CLIENT_PAUSE"
_10
}
_10
}

Status codes

HTTP Status CodeDescription
200Ok
401Requires authentication
400Bad request
404Resource not found
500Internal error

Create token

Endpoint available to generate authentication JWT.

REST API endpoints are prefixed with the following URL:

https://auth.pickingnpacking.com/prod

  • POST: /token
  • Authentication: None

Schema


_10
{
_10
apiKey: String!
_10
}

Example

  • POST: https://auth.pickingnpacking.com/dev/token

_10
{
_10
"apiKey": "db5a3cecfef9cb0a9815af7c2eb8f7d6:c400460c165cc9beb146ad4d757e3bb1a24ff15228c424a0bd7c37f0ac356c0f6230568705d93dd6ff68190c0eafe5a74cbb14229748f20d3e53cbcc790ba372"
_10
}

Response


_10
{
_10
"message": "success",
_10
"data": "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ2.eyJob4N0bmFtZSI6Im5ld2J1c2luZXNzMDEiLCJpYXQiOjE2MzM3MjE1NzksImV4cCI6MTYzMzcyMjQ3OX0.7QRZpElg1HYgyJpE6QTNgE2IN3vXbzIfulBS0Bvyzds"
_10
}

Status codes

HTTP Status CodeDescription
200Ok
401Requires authentication
400Bad request
404Resource not found
500Internal error
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VTEX Pick and Pack
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VTEX Pick and Pack Get Order Status and Information API
Guides
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