VTEX Pick and Pack is the solution that enables merchants to manage order picking, packing, and delivery from physical stores and warehouses to customers’ addresses or pickup points. All management is made in one place, providing visibility and control for merchants through the whole fulfillment process.

VTEX Pick and Pack is a solution composed of:

• Fulfillment: Admin app that enables the communication between the picker and the store operator. Pickers can scan items using their mobile devices and, if the store’s operators allow them to, they can manage order changes, like replacing, removing and adding items.
• Last Mile: Admin app for the store operator to instruct delivery drivers from their own fleet about collecting and delivering orders to customers’ address or pickup points. It includes route optimization and proof of collecting and delivering, meaning the driver can upload the customer's signature, a picture, or a note confirming the delivery was made.
• Mobile Applications: Applications for mobile devices meant exclusively for pickers and drivers, so that they fulfill their parts with no access to the store’s Admin.

Learn more about developer capabilities allowed for VTEX Pick and Pack: VTEX Pick and Pack Get Order Status and Information API