Source code

This app is no longer maintained by VTEX. This means support and maintenance are no longer provided.

The Abandoned Cart Service app triggers abandoned cart emails.

Open the terminal and run the following command:

1. In the VTEX Admin, go to Store Settings > Email Templates > Templates, or type Templates in the search bar at the top of the page.
2. Search for vtexcommerce-abandoned-cart.
3. Select Enable Email Sending? and Use Default Sender.
4. Fill in the Email Title field as desired.
5. Fill in the Recipient (To) with {{email}}.
6. In Html, enter the created or use the following default email template information.

The addToCartURL variable is formatted to work with the cart URL. Its purpose is to send the user back to the checkout with the items in the abandoned cart.

7. In JSON Data, enter fthe ollowing JSON as an example of JSON Data:

8. Click Save.

1. In the VTEX Admin, go to Store Settings > Storefront > Master Data.

2. In Master Data, click Applications > Advanced Settings > Data structure.

3. Click the Trigger tab.

4. Click New button.

5. Complete the following fields:

   1. Name: Enter the trigger name.
   2. Data Entity: Select the Customer entity.
   3. Status: Check the Enabled option.

6. On the Rules tab, select An attribute value is changed.

7. Under Field, select Last session.

8. Click Add Filter five times to display the filter fields. Select them and complete the information as shown below:

   1. Checkout - Different from - Completed - and
   2. Checkout – Is not null – and
   3. Cart - Is not null - and
   4. Last cart - Is not null - and
   5. Receives newsletter? - Equal to - true

9. Click the Schedule tab and select whether the email should be sent as soon as possible, on a specific date or on a dynamic date.

10. Click the If Positive tab.

    In the Action tab, select Send an HTTP Request with the following configuration:

• URL: https://{accountName}.myvtex.com/_v/abandoned-cart.
• Method: POST.
• Header:
  
  

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  content-type: application/json

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  accept: application/json

  
  
  • Content as JSON field:
  
  

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  {

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  "email": "{!email}",

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  "skuURL": "{!rclastcart}",

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  "template": "vtexcommerce-abandoned-cart",

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  "additionalFields": {

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  // In object you can add any additional field to send in the mail

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  "firstName": "{!firstName}"

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  }

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  }

  
  
  

11. Click Save.
12. Create a cart and close the page to test the trigger.

A page session expires in 30 minutes. Only after this time does Master Data start counting the time scheduled for the Abandoned Cart trigger. Therefore, the time until the email arrives corresponds to the session time (30 minutes) plus the time scheduled in the trigger.