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Frequently asked questions

Frequently asked questions

If you already understood what VTEX Store Framework is, you may want to know more and discover how it can be used, who can use it, how much it costs, what restrictions may be applied and so on.

Don't worry. You're not alone in wanting to know about all the above. The answers to the VTEX Store Framework frequently asked questions are as follows:

What advantages are there to building my store using Store Framework?

The fastest time-to-market, coupled with the lowest maintenance cost and highest customisable framework. In addition, an accelerated and scalable evolution of your business thanks to a community of developers making every store block — and therefore your own store — better every day.

Can I customize Store Framework blocks to adapt them to my business needs?

Each Store Framework block has its own properties and CSS Handles that allow it to adapt to your style and behavior.

This block flexibility was masterminded so that retailers no longer face difficulties when building their brand and identity, helping them decrease store implementation time.

Therefore, advanced customization that is not on par with natively given customization is not allowed, which means that it's not possible to extend native Store Framework blocks to adapt to your store's needs.

For this type of customization, your VTEX account will need permission to develop its own storefront app using the VTEX IO platform.

Who can use Store Framework?

Any VTEX store can start using Store Framework since it is an open beta. But bear in mind that due to that status, you can expect a constant state of accelerate evolution.

How much does it cost?

The Store Framework solution is already included by default in VTEX contracts, without any additional cost for clients.

What type of support is ensured?

All native Store Framework blocks benefit from VTEX support, which means that any problem that your store may face with Store Framework blocks can be dealt with by opening a ticket and getting in touch with VTEX's Customer Care team.

Because it's an open-source project, Store Framework also grants its users communication channels throughout the community and direct contact with the development team, where you can request new features, improvements, bug fixes or even framework improvement requests.

Exchange ideas with other users by using Discord) or by reaching out to the product team on Store Discussion.

In addition, you can benefit from our documentation and always be up-to-date with the evolution surrounding Framework by reading our Release Notes.

I want to use Store Framework. What do I need to do?

Welcome aboard, then! Simply access our getting started material on how to build a store using Store Framework.

You haven't found the answer you were looking for? No worries! These are just the frequently asked question on VTEX IO and VTEX IO Store Framework, not all the questions on everything... so, we are here for you: get in touch with VTEX's support team and send us any questions you may have on the platform.

Updated 5 months ago


Frequently asked questions


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