To simplify the VTEX support process by improving the self-service experience for solving issues in store operations and during store or app development, we now offer Troubleshooting guides available in the Help Center and Developer Portal.

The Troubleshooting guides are a collection that consolidates our problem-solving guides into the following categories within the VTEX Help Center and Developer Portal:

• Help Center:

  • Store operations: Problem-solving solutions for issues related to the platform and ecommerce operations.

• Developer Portal

  • General development: Solutions for storefront and app development issues.
  • Store performance: Troubleshooting and debugging steps for store performance issues.

For more details about this set of guides, see the announcement in the Help Center.

We are committed to continuously expanding and improving this initiative, analyzing new problem scenarios, and publishing more Troubleshooting guides regularly. Help us improve these guides by sharing your thoughts and suggestions through our feedback form.