This app provides a storefront widget for the Zendesk chat functionality to comunicate with your store's customers while they navigate your store.
Before you start
To use the chat you need to have an active Zendesk account. Some features are only available for specific plans.
Installation
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Open the VTEX App Store and install the Zendesk Chat app on your store.
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On VTEX Admin, go to Extensions Hub > App Management and click the Zendesk Chat app settings.
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Fill in your Zendesk Chat's Account Key, which you can find on Zendesk following these instructions.
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Click
Save. -
Copy the following script and insert it into your website's HTML source code between the
<head>tags. This code must be inserted into every page where you want to display the Web Widget._10<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxx> </script>
Replace the key value, i.e.
xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, according to your scenario.